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		<title>Fragments of Marketing</title>
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		<description><![CDATA[Fragments of Marketing]]></description>
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			<guid><![CDATA[https://fragmentsofmarketing.com/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/]]></link>
			<title>Welcome</title>
			<pubDate><![CDATA[Thu, 16 Apr 2026 16:51:37 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/why-hard-work-isnt-translating-into-stability/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/why-hard-work-isnt-translating-into-stability/]]></link>
			<title>Why Hard Work Isn’t Translating Into Stability</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:44:37 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/the-hidden-cost-of-growth-that-doesnt-accumulate/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/the-hidden-cost-of-growth-that-doesnt-accumulate/]]></link>
			<title>The Hidden Cost of Growth That Doesn’t Accumulate</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:44:32 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/when-sales-happen-but-nothing-sticks/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/when-sales-happen-but-nothing-sticks/]]></link>
			<title>When Sales Happen, but Nothing Sticks</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:44:27 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/the-illusion-of-progress-in-businesses-that-are-always-pushing/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/the-illusion-of-progress-in-businesses-that-are-always-pushing/]]></link>
			<title>The Illusion of Progress in Businesses That Are Always Pushing</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:44:22 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/why-your-business-feels-busy-but-never-secure/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/why-your-business-feels-busy-but-never-secure/]]></link>
			<title>Why Your Business Feels Busy but Never Secure</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:44:17 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/growth-that-depends-on-the-next-push-is-not-growth/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/growth-that-depends-on-the-next-push-is-not-growth/]]></link>
			<title>Growth That Depends on the Next Push Is Not Growth</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:44:11 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/youre-not-doing-less-youre-losing-what-you-build/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/youre-not-doing-less-youre-losing-what-you-build/]]></link>
			<title>You’re Not Doing Less, You’re Losing What You Build</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:44:06 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/stability-is-not-a-motivation-problem/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/stability-is-not-a-motivation-problem/]]></link>
			<title>Stability Is Not a Motivation Problem</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:44:00 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/when-loyalty-looks-good-on-paper-but-fails-in-real-life/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/when-loyalty-looks-good-on-paper-but-fails-in-real-life/]]></link>
			<title>When Loyalty Looks Good on Paper but Fails in Real Life</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:43:55 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/a-loyalty-strategy-that-depends-on-memory-is-already-broken/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/a-loyalty-strategy-that-depends-on-memory-is-already-broken/]]></link>
			<title>A Loyalty Strategy That Depends on Memory Is Already Broken</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:43:35 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/why-your-loyalty-system-collapses-under-routine/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/why-your-loyalty-system-collapses-under-routine/]]></link>
			<title>Why Your Loyalty System Collapses Under Routine</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:43:23 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/the-gap-between-designed-loyalty-and-operational-loyalty/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/the-gap-between-designed-loyalty-and-operational-loyalty/]]></link>
			<title>The Gap Between Designed Loyalty and Operational Loyalty</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:43:18 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/if-it-requires-constant-attention-its-not-a-system/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/if-it-requires-constant-attention-its-not-a-system/]]></link>
			<title>If It Requires Constant Attention, It’s Not a System</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:43:10 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/the-silent-friction-that-kills-loyalty-programs/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/the-silent-friction-that-kills-loyalty-programs/]]></link>
			<title>The Silent Friction That Kills Loyalty Programs</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:43:02 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/loyalty-doesnt-fail-because-of-people-it-fails-because-of-design/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/loyalty-doesnt-fail-because-of-people-it-fails-because-of-design/]]></link>
			<title>Loyalty Doesn’t Fail Because of People, It Fails Because of Design</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:42:56 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/why-most-loyalty-strategies-dont-survive-the-week/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/why-most-loyalty-strategies-dont-survive-the-week/]]></link>
			<title>Why Most Loyalty Strategies Don’t Survive the Week</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:41:34 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/when-loyalty-only-works-while-youre-watching/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/when-loyalty-only-works-while-youre-watching/]]></link>
			<title>When Loyalty Only Works While You’re Watching</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:41:30 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/the-hidden-cost-of-being-the-system/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/the-hidden-cost-of-being-the-system/]]></link>
			<title>The Hidden Cost of Being the System</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:41:24 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/if-loyalty-depends-on-you-its-not-scalable/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/if-loyalty-depends-on-you-its-not-scalable/]]></link>
			<title>If Loyalty Depends on You, It’s Not Scalable</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:41:19 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/why-letting-go-breaks-so-many-loyalty-strategies/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/why-letting-go-breaks-so-many-loyalty-strategies/]]></link>
			<title>Why Letting Go Breaks So Many Loyalty Strategies</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:41:14 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/founder-dependent-loyalty-is-a-structural-risk/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/founder-dependent-loyalty-is-a-structural-risk/]]></link>
			<title>Founder-Dependent Loyalty Is a Structural Risk</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:41:10 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/you-dont-have-a-loyalty-system-you-have-a-personal-effort-loop/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/you-dont-have-a-loyalty-system-you-have-a-personal-effort-loop/]]></link>
			<title>You Don’t Have a Loyalty System, You Have a Personal Effort Loop</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:41:05 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/the-exhaustion-nobody-talks-about-in-customer-retention/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/the-exhaustion-nobody-talks-about-in-customer-retention/]]></link>
			<title>The Exhaustion Nobody Talks About in Customer Retention</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:41:00 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/what-stops-loyalty-when-the-owner-steps-back/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/what-stops-loyalty-when-the-owner-steps-back/]]></link>
			<title>What Stops Loyalty When the Owner Steps Back</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:40:54 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/when-loyalty-feels-like-a-cost-not-an-asset/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/when-loyalty-feels-like-a-cost-not-an-asset/]]></link>
			<title>When Loyalty Feels Like a Cost, Not an Asset</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:40:48 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/why-retention-effort-often-fails-to-turn-into-profit/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/why-retention-effort-often-fails-to-turn-into-profit/]]></link>
			<title>Why Retention Effort Often Fails to Turn Into Profit</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:40:08 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/the-mistake-of-treating-loyalty-as-extra-work/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/the-mistake-of-treating-loyalty-as-extra-work/]]></link>
			<title>The Mistake of Treating Loyalty as Extra Work</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:40:03 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/loyalty-isnt-unprofitable-bad-loyalty-design-is/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/loyalty-isnt-unprofitable-bad-loyalty-design-is/]]></link>
			<title>Loyalty Isn’t Unprofitable, Bad Loyalty Design Is</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:39:58 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/how-loyalty-programs-drain-margin-instead-of-creating-it/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/how-loyalty-programs-drain-margin-instead-of-creating-it/]]></link>
			<title>How Loyalty Programs Drain Margin Instead of Creating It</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:39:53 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/more-loyalty-effort-same-profit-whats-broken/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/more-loyalty-effort-same-profit-whats-broken/]]></link>
			<title>More Loyalty Effort, Same Profit: What’s Broken?</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:39:46 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/why-discount-based-loyalty-rarely-pays-off/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/why-discount-based-loyalty-rarely-pays-off/]]></link>
			<title>Why Discount-Based Loyalty Rarely Pays Off</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:39:39 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/when-retention-becomes-an-emotional-tax-on-the-business/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/when-retention-becomes-an-emotional-tax-on-the-business/]]></link>
			<title>When Retention Becomes an Emotional Tax on the Business</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:39:32 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/a-business-built-on-reactions-cant-accumulate/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/a-business-built-on-reactions-cant-accumulate/]]></link>
			<title>A Business Built on Reactions Can’t Accumulate</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:39:26 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/why-constant-urgency-prevents-long-term-growth/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/why-constant-urgency-prevents-long-term-growth/]]></link>
			<title>Why Constant Urgency Prevents Long-Term Growth</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:39:18 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/from-firefighting-to-architecture-whats-missing/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/from-firefighting-to-architecture-whats-missing/]]></link>
			<title>From Firefighting to Architecture: What’s Missing</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:39:11 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/the-hidden-cost-of-always-fixing-what-breaks/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/the-hidden-cost-of-always-fixing-what-breaks/]]></link>
			<title>The Hidden Cost of Always Fixing What Breaks</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:38:45 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/when-every-drop-requires-a-new-effort/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/when-every-drop-requires-a-new-effort/]]></link>
			<title>When Every Drop Requires a New Effort</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:38:40 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/reaction-is-not-a-strategy/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/reaction-is-not-a-strategy/]]></link>
			<title>Reaction Is Not a Strategy</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:38:32 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/why-businesses-that-adapt-fast-rarely-build-stability/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/why-businesses-that-adapt-fast-rarely-build-stability/]]></link>
			<title>Why Businesses That ‘Adapt Fast’ Rarely Build Stability</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:38:23 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/building-systems-instead-of-solving-emergencies/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/building-systems-instead-of-solving-emergencies/]]></link>
			<title>Building Systems Instead of Solving Emergencies</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:38:17 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/customer-retention-and-loyalty-challenges-in-ecommerce/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/customer-retention-and-loyalty-challenges-in-ecommerce/]]></link>
			<title>Customer Retention and Loyalty Challenges in Ecommerce</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:36:07 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/how-to-increase-the-second-purchase-rate-in-ecommerce/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/how-to-increase-the-second-purchase-rate-in-ecommerce/]]></link>
			<title>How to Increase the Second Purchase Rate in Ecommerce?</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:36:00 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/the-critical-moment-between-the-first-and-second-purchase-in-customer-retention-and-loyalty/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/the-critical-moment-between-the-first-and-second-purchase-in-customer-retention-and-loyalty/]]></link>
			<title>The Critical Moment Between the First and Second Purchase in Customer Retention and Loyalty</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:35:55 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/what-should-you-write-in-the-post-purchase-to-encourage-a-second-purchase/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/what-should-you-write-in-the-post-purchase-to-encourage-a-second-purchase/]]></link>
			<title>What Should You Write in the Post-Purchase to Encourage a Second Purchase?</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:35:50 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/which-small-offers-increase-customer-retention-and-drive-the-second-purchase/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/which-small-offers-increase-customer-retention-and-drive-the-second-purchase/]]></link>
			<title>Which Small Offers Increase Customer Retention and Drive the Second Purchase</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:35:44 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/how-to-measure-customer-retention-after-the-first-sale-and-improve-customer-loyalty/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/how-to-measure-customer-retention-after-the-first-sale-and-improve-customer-loyalty/]]></link>
			<title>How to Measure Customer Retention After the First Sale and Improve Customer Loyalty</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:35:38 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/how-many-purchases-define-customer-loyalty-in-small-businesses-and-ecommerce/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/how-many-purchases-define-customer-loyalty-in-small-businesses-and-ecommerce/]]></link>
			<title>How Many Purchases Define Customer Loyalty in Small Businesses and Ecommerce</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:35:33 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/why-customers-dont-return-after-the-first-purchase/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/why-customers-dont-return-after-the-first-purchase/]]></link>
			<title>Why Customers Don&#8217;t Return After the First Purchase</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:35:25 +0000]]></pubDate>
		</item>
					<item>
			<guid><![CDATA[https://fragmentsofmarketing.com/what-to-send-in-the-first-72-hours-after-a-purchase-to-improve-customer-retention-in-ecommerce/]]></guid>
			<link><![CDATA[https://fragmentsofmarketing.com/what-to-send-in-the-first-72-hours-after-a-purchase-to-improve-customer-retention-in-ecommerce/]]></link>
			<title>What to Send in the First 72 Hours After a Purchase to Improve Customer Retention in Ecommerce</title>
			<pubDate><![CDATA[Sun, 19 Apr 2026 23:35:18 +0000]]></pubDate>
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